Privacy Policy

Your Privacy Matters

At TroveQueen, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or contact us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect different types of information to provide and improve our services. This information may include:

  • Your full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase history
  • Payment-related information (processed securely through payment providers)
  • Website usage data, including browser type, device information, IP address, and cookies

We only collect information that is necessary to provide our products and services effectively.

2. How We Use Your Information

The information we collect helps us provide a better experience for our customers. We may use your information to:

  • Process and deliver your orders
  • Verify transactions and payments
  • Respond to inquiries and customer support requests
  • Send order confirmations and shipping updates
  • Improve our products, services, and website performance
  • Personalize your shopping experience
  • Send promotional offers and newsletters (only with your consent)
  • Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, understand how visitors use our website, and improve website performance.

We may also use trusted analytics services such as Google Analytics to collect anonymous information about website traffic and visitor behavior. You may disable cookies through your browser settings; however, some website features may not function properly.

4. Data Protection

We take the security of your personal information seriously. Appropriate technical and organizational measures are implemented to safeguard your information against unauthorized access, disclosure, alteration, misuse, or destruction.

While no internet transmission can be guaranteed to be completely secure, we continuously work to maintain industry-standard security practices to protect your data.

5. Third-Party Services

To operate our business efficiently, we may work with trusted third-party service providers, including payment gateways, shipping companies, website analytics providers, and marketing platforms.

These third parties receive only the information necessary to perform their services on our behalf and are required to protect your information in accordance with applicable privacy standards.

6. Your Rights

Depending on your local privacy laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request information about how your data is processed
  • Contact us regarding any privacy-related concerns

We will respond to legitimate requests within a reasonable timeframe.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, tax, and business requirements. Once your information is no longer required, it will be securely deleted or anonymized.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page, and the revised policy will become effective immediately upon publication.

We encourage visitors to review this page periodically to stay informed about how we protect their information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us using the information below.

Email: info@trovequeen.com
Phone: 099-269-6493

Address:
146 Moo 6, Mae Pong Subdistrict
Doi Saket District
Chiang Mai 50220
Thailand